Front Desk Agent

Appellation Healdsburg • Healdsburg, CA

5d • Onsite

About The Position

We are looking for enthusiastic and hospitality-driven individuals to join our team as a Front Desk Agent. In this role, you will be responsible for managing all incoming calls, assisting guests with their needs, and overseeing every stage of their stay—from reservations and check-ins to departures and overall customer service. This is a part-time position that requires flexible availability, including evenings, weekends, and holidays. All applicants must pass a background check.

Requirements

• At least two years of customer service experience, preferably in a hotel front desk setting or a similar role.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette and communication abilities.
• Required skills are typing, math, accounting, computer, and credit and cash handling procedures.
• Read, write, and communicate effectively in English.
• Ability to assess situations correctly using sound reasoning to make decisions and solve problems.
• Strong organizational skills with attention to detail in managing guest accounts.
• Available to work AM & PM Shifts.
• Available to Work Weekends and Holidays.
• Ability to perform the essential functions of the job with or without reasonable accommodation.
• See and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels and on the telephone.
• Speak so that others may understand at normal levels and on the telephone.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phones, filing cabinets, photocopiers, and other office equipment.
• Have the ability to stand for a 4-hour period with or without reasonable accommodation.

Nice To Haves

• Familiarity with hotel management software is a plus.

Responsibilities

• Greet all guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations through the hotel management system.
• Collaborate with other departments to fulfill guest needs and enhance their experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed