Front Desk Agent

Zota Beach Resort•Longboat Key, FL

19h•Onsite

About The Position

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. The Front Desk Clerk serves as the first point of contact for guests, providing a warm welcome and exceptional customer service throughout their stay at the beachfront resort. This position is responsible for managing guest check-ins and check-outs, processing reservations, answering inquiries, and ensuring a positive and memorable guest experience. The Front Desk Clerk plays a vital role in creating a friendly and professional atmosphere while maintaining efficient front desk operations. The ideal candidate is customer-focused, detail-oriented, and enjoys working in a fast-paced hospitality environment. This role requires excellent communication skills, the ability to resolve guest concerns promptly, and a commitment to delivering outstanding service that reflects the resort's hospitality standards. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Requirements

High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills

Responsibilities

Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities