Front Desk Agent
Columbia Hospitality•Duarte, CA
•$23 - $24•Onsite
About The Position
Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.
Requirements
- Strong written and verbal communication skills required.
- Two years of experience with hotel front desk/concierge or business office, preferably in a hospitality or healthcare environment.
- High School diploma or equivalent required.
- Practice a high level of integrity and confidentiality.
- Exhibit tact and courtesy in dealing with patients, families, and staff under various situations.
- Strong organizational skills and the ability to prioritize multiple tasks.
- Capable of working independently with minimal direction.
- Excellent interpersonal skills and the ability to balance figures and compile data.
Nice To Haves
- Previous hospitality or customer service experience preferred.
- Previous experience in cash handling and computerized Point of Sale systems preferred.
- advanced education preferred.
Responsibilities
- Efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests.
- Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests.
- Possess a comprehensive knowledge of the front desk and guest services, efficiently handling check-in and check-out processes according to hotel and healthcare policies.
- Be proficient with the property management system and the EPIC medical records system for patient verification.
- Operate the PBX and Radio paging system according to procedures.
- Establish appropriate credit at time of guest check-in; issue room keys and familiarize guests with the services and areas of the property.
- Manage guest issues effectively, balancing both guest needs and organizational objectives, and use discretion in conflict resolution.
- Conduct follow-ups with guests and team members to ensure satisfaction and resolution of any issues.
- Book reservations and make transportation arrangements on behalf of guests, ensuring adherence to policies and procedures.
- Evaluate income documents to assess financial needs for housing assistance and communicate findings with patients and the care team.
- Assist with performance and occupancy data capture, utilizing strong computer skills to generate reports.
Benefits
- Hourly Pay Range: $23 to $24 DOE
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay
- Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Referral Bonus
- Discounted Lodging, Dining, Spa, Golf, and Retail
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities
- Task Force Work Opportunities
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
