Front Desk Agent

Residence Inn SpringHill Suites by Marriott Greenville Downtown•Greenville, SC

5d•Onsite

About The Position

The residence Inn / Springhill Suites by Marriott Greenville Downtown is seeking an experienced Guest Service Agent for their beautiful hotel. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. The Guest Service Agent will also register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out, and offer a fond farewell to guests.

Requirements

Excellent customer service and communication skills (verbal and written)
Professional appearance and positive, service-oriented attitude
Ability to multitask and remain calm in a fast-paced environment
Strong attention to detail and accuracy with reservations, billing, and cash handling
Basic computer skills (email, reservation systems, Microsoft Office)
Reliable, punctual, and team-oriented
Problem solving mindset with guest-first approach
Flexible schedule including mornings, evenings, weekends, and holidays
Ability to stand for extended periods and assist guests with light physical tasks when needed
High school diploma or equivalent required

Nice To Haves

Prior hotel front desk, customer service, or hospitality experience preferred
Experience with hotel PMS systems (e.g., FOSSE, Opera) strongly preferred

Responsibilities

Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guests. Use a positive, clear speaking voice, listen to guest requests and respond with the appropriate action.
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
Maintain effective communication within Front Office and all hotel departments. Stay aware of issues relating to the front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
Adhere to safety, security, and emergency procedures, react appropriately during emergency situations and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest-related information, and conduct weekly inventory of guest room keys.
Understand and operate front office telephones, computer systems, and equipment, such as ten key adding machine, facsimile machines, etc.
Promptly complete the registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/requests, nonverbal confirmation of room number accounts at time of check out. Properly file and retrieve registration cards.