Front Desk Agent (Part-Time)

MCR Hotels • Minneapolis, MN

4d • Onsite

About The Position

The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. This role is part-time and requires a willingness to work a varied schedule, including evenings, nights, weekends, and holidays. The Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, handling guest requests, and maintaining a clean and organized front desk area. A positive attitude, strong communication skills, and a desire to serve guests are essential.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time.
• Clock in/out for breaks at the designated time.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Inspect and visually observe details at close range and from long range.
• Occasionally required to lift packages or general office equipment.
• Read, write, understand and communicate with others effectively using the English language.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Complete all operational checklists accurately and at the designated times.
• Ensure handover reports are accurate and on time.
• Wear a clean, approved uniform and be well-groomed.
• Check-in/out guests in a timely manner.
• Contact guests after check-in to ensure their room is satisfactory.
• Maintain an up-to-date understanding of room rates and promotions.
• Receive and note all incoming mail as required per the daily shift checklist.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed