Front Desk Agent | Part-Time
About The Position
Are you a friendly and outgoing Front Desk Agent with a passion for creating memorable guest experiences? Join our hospitality team and be the welcoming face of our hotel establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Provide exceptional Front Desk customer service, creating a positive first impression for hotel guests. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy. Assist hotel guests with recommendations and information about local attractions, dining options, and resort amenities. Collaborate with other departments to ensure seamless guest experiences. Maintain a clean and organized front desk area. Handle cash and credit card transactions accurately. Demonstrate a strong attention to detail and a proactive approach to guest satisfaction. Join our hotel team and embark on a rewarding career in hospitality and guest services, where you can make a difference in our guests' hotel stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Requirements
- Previous experience in a customer service role or Front Desk position, preferably in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Previous cash handling experience required
- Strong problem-solving abilities and the ability to remain calm under pressure
- Proficiency in computer systems and knowledge of hotel property management software (PMS) such as Opera or Fosse
- Outstanding organizational and multitasking skills
- Availability to work flexible schedules, including evenings, weekends, and holidays
- High School diploma or equivalent
Responsibilities
- Provide exceptional Front Desk customer service, creating a positive first impression for hotel guests
- Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
- Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
- Assist hotel guests with recommendations and information about local attractions, dining options, and resort amenities
- Collaborate with other departments to ensure seamless guest experiences
- Maintain a clean and organized front desk area
- Handle cash and credit card transactions accurately
- Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
