Front Desk Agent
About The Position
The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for providing and ensuring exemplary guest service at all times. Stellar verbal and written communication is a must-have to interact with hotel guests and Team Members. Front Desk Agents must be able to learn and accurately use the property management system to check in/out reservations and assist guests with their billing and hotel questions. Due to the nature of hotel business levels, scheduling flexibility is preferred, to include working weekends and holidays.
Requirements
- Stellar verbal and written communication skills.
- Ability to learn and accurately use the property management system.
- Customer service experience required.
- Scheduling flexibility is preferred, to include working weekends and holidays.
Nice To Haves
- Hilton experience is preferred but not required.
- Hilton and PEP experience preferred but not required.
Responsibilities
- Providing and ensuring exemplary guest service at all times.
- Interacting with hotel guests and Team Members.
- Learning and accurately using the property management system to check in/out reservations.
- Assisting guests with their billing and hotel questions.
Benefits
- Medical, dental, vision insurance
- 401(k) with employer match
- Disability insurance
- Employee assistance program
- Life insurance
- Paid vacation, sick and holidays
- Hilton Hotel discounts
- Team Member Parking
- Daily Team Member meals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
