Front Desk Agent for Aloft Hotel

Midas Hospitality•St. Louis, MO

7d•Onsite

About The Position

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at our Aloft located in St. Louis, MO. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns. About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: www.midashospitality.com

Requirements

Experience in a customer service industry is required

Nice To Haves

Previous experience as a Front Desk Agent is preferred

Responsibilities

Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
Sorts incoming mail and faxes for guests.
Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
Keeps records of room availability and guests' accounts.
Computes bill, collects payment, and makes change for guests.
Makes, confirms, and cancels reservations.