Front Desk Agent

Pyramid Global Hospitality • College Station, TX

12d • $12 - $13 • Onsite

About The Position

The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors. This role is at the Texas A&M Hotel and Conference Center in College Station, Texas, managed by Pyramid Global Hospitality. The hotel has 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space. The position requires providing Howdy Hospitality and embodying the Aggie Path of P.R.I.D.E. (Positivity, Respect, Integrity, Dedication, Excellence).

Requirements

• High school graduate or equivalent.
• Levelheaded, patient, even tempered demeanor.
• Positive and outgoing personality.
• Cash handling experience preferred.
• Excellent communication skills and ability to multitask.
• Ability to work under pressure in a fast-paced, high stress environment.
• Works well on a team but can also work independently when needed.
• Strong computer skills.
• Must be available and expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events.
• Overtime should and will be expected when business levels call for it.

Nice To Haves

• Cash handling experience

Responsibilities

• Check guest in, ensuring proper credit is received, special requests are noted are fulfilled, and accurate information is established.
• Provide exceptional customer service with a smile and empathy.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact with fellow team members professionally, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and hotel policies.
• Maintain house bank including cash handling.
• Maintain hotel gift shop and check out guests in gift shop.
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds.

Benefits

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service
• Paid time off
• Retirement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED