Front Desk Agent -H2B
About The Position
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay—ensuring a luxury, five-star experience.
Requirements
- Must have been in the H2B program
- Previous customer service experience required
- Strong communication and problem-solving skills
- Ability to multitask and stay organized under pressure
- Basic math and cash-handling skills
- Flexible schedule (including weekends, evenings, holidays)
Nice To Haves
- hotel experience preferred
- Bilingual skills are a plus
Responsibilities
- Greet guests with a friendly, professional demeanor and provide a five-star arrival experience
- Process check-ins/check-outs efficiently and accurately
- Anticipate guest needs and respond promptly to requests or concerns
- Provide information about resort amenities, dining, and local attractions
- Handle guest complaints with empathy and resolve issues quickly
- Create and manage accurate guest accounts and reservations
- Assign rooms and coordinate special requests (upgrades, amenities, etc.)
- Prepare key packets and pre-register arrivals
- Balance cash/credit transactions and settle guest folios at departure
- Maintain knowledge of daily arrivals, departures, and room inventory
- Communicate guest needs to departments (Housekeeping, Concierge, Bell Services)
- Work collaboratively across teams to ensure seamless service
- Maintain clear and professional communication (in person, phone, email)
- Input and manage guest data in property management systems
- Follow Omni brand standards and service protocols
- Prioritize tasks in a fast-paced, high-volume environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
