Front Desk Agent

Shopping Center Management d b a Turnberry Associates•Orlando, FL

35d•Onsite

About The Position

The Courtyard Orlando Downtown is an urban, energetic and inspire hotel with a metropolitan flare. Located in the heart of The City Beautiful, North Quarter/Downtown Orlando business district, provides the ideal accommodation for business and leisure travelers. The 6 story, 200 guestroom property has 3400 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Minutes away to downtown business, cultural and social venues such as Camping World, Amway Center, Orlando Museum, and much more. Owned and operated by Turnberry, the Courtyard by Marriott Orlando Downtown is located at 730 N. Magnolia Avenue, Orlando, FL. To learn more, visit the official Courtyard by Marriott Orlando Downtown website at www.marriott.com/mcoma or follow the hotel on social media via Facebook, Instagram and Twitter. We’re proud to share that Turnberry Select Service Hotels is officially Great Place to Work® Certified. This recognition is a direct reflection of the culture our people have built together, one grounded in trust, collaboration, and shared success.

Requirements

1+ Year of prior Hotel or Hotel Front Desk Experience Required
1 + Year of Marriott FOSSE Experience Required
Flexible schedule availability, required to workday, night and overnight shifts, including weekends and holidays
Ability to multitask and handle stress in busy periods
The employee is required to stand, walk, for prolong periods of time
Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage
Must have good near and far vision, including ability read and interpret written instructions/directions
Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
Ability to distinguish smells

Responsibilities

Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
Check guests in and out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.
Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.
Accept, change and cancel hotel reservations
Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports
Handle hotel emergency situations following emergency guidelines