Front Desk Agent | Neenah DoubleTree

SHANER•Neenah, WI

20d•Onsite

About The Position

The Front Desk Agent will be responsible for providing superior guest services, including check-in/check-out of hotel guests courteously and efficiently. This role involves processing all payments according to established hotel requirements and providing information and services to guests and visitors in a friendly, professional manner. The agent must be available to work a flexible schedule, including weekends, holidays, and varied shifts. They will also handle guest complaints to ensure satisfaction, process check-ins and check-outs, adhere to payment and cash handling policies, generate daily reports, and resolve discrepancies with Housekeeping. Other duties as assigned.

Requirements

High school graduate or equivalent
Minimum one year customer service experience
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Computer experience preferred

Nice To Haves

Previous hotel experience preferred
Bilingual English/Spanish a plus
Knowledge of local activities and attractions appropriate for clientele

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
Process all payments according to established hotel requirements
Provide information and services to any guest or visitor in a friendly, professional manner
Handle guest complaints ensuring guest satisfaction
Process all check-ins and check-outs according to established hotel requirements
Adhere to payment, cash handling and credit policies/procedures
Generate, print, and distribute daily reports to designated departments/personnel
Resolve discrepancies on the room status report with Housekeeping