Front Desk Agent

Hacienda Del Sol Resort•Tucson, AZ

10h•Onsite

About The Position

The Front Desk Agent at Hacienda Del Sol Resort is responsible for delivering exceptional customer service by warmly welcoming guests, facilitating check-in and check-out procedures, and addressing guest inquiries. This role requires strong knowledge of the resort’s services, activities, and amenities in order to effectively answer questions, provide accurate information, and resolve guest concerns in a professional and efficient manner.

Requirements

Previous experience and knowledge working with hotel systems preferred
Excellent customer service and communication skills
Possess strong problem-solving and multitasking skills
Ability to work in a fast-paced environment
Ability to stand for long periods of time
Basic knowledge of computers and computer systems
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Responsibilities

Greet guests upon arrival and provide instructions for check-in
Ensure proper completion of registration paperwork
Perform check-ins and check-outs for guests
Handle customer inquiries regarding hotel services, activities, and amenities in a timely and efficient manner
Accept and process payments for guest stays
Respond to and resolve complaints and inquiries received from guests
Monitor guest requests for housekeeping and maintenance services
Maintain a clean and organized front desk area
Monitor front desk supplies and alert staff for restocking
Ensure proper security procedures are in place by adhering to safety rules
Maintain commonplace areas like the lobby and ensure safety and cleanliness