Front Desk Agent

Remington Hospitality • New York, NY

11d • Onsite

About The Position

The Front Desk Agent will be responsible for greeting and communicating cordially with guests, promptly and professionally, checking them in and out of the hotel. This role also involves assisting in pre-registration and blocking of reservations, accurately posting all charges, and managing cash handling. The agent will need a complete working knowledge of the Front Office computer or manual system, hotel rates, discounts, and reservation procedures. The ability to take same-day reservations efficiently and follow cancellation and relocation procedures is also crucial.

Requirements

• High work ethic and self-initiative
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset.

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally, checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same-day reservations (in approximately 2 minutes).
• Know and follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed