Courtyard by Marriott Front Desk Agent

AHC Hospitality • Grand Rapids, MI

12h • Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional experiences for guests. The company invests in supporting associate growth and sees their success as their own. This role is with the Courtyard by Marriott Downtown property.

Requirements

• Must be friendly, energetic, accommodating and courteous.
• Excellent interpersonal skills are needed to work well with many different personality types.
• Ability to run/walk and stand for upwards of 8 hours.
• Knowledge of Hotel operating systems.
• High school diploma or general education degree (GED)
• Six to nine months related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• FOSSE experience strongly preferred.

Responsibilities

• Deliver exceptional Guest Care with each interaction with guests upon arrival, during their stay and upon departure to checkout. This includes in-person, over the phone, and responding to emails and GXP chats.
• Confers and cooperates with the other departments to ensure coordination of activities.
• Answers inquiries pertaining to hotel policies and services.
• Advises guests of available activities such as swimming, tennis, basketball and other sports.
• Receives and processes advance registration payments.
• Stocking and checking out guests in the Market.
• Greets, registers and assigns rooms to guests in a friendly manner.
• Issue room keys
• Provides room directions to guest(s).
• Transmits and receives telephone messages.
• Ensures shift checklist is complete.
• Keeps record of room availability and guests’ accounts.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Computes bill; collects payment, and makes change for guests.
• Posts charges such as room, food, liquor or telephone to folio.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Arranges for special services for guests, upon request.
• Performs additional duties, as assigned by Guest Care Supervisors/Guest Care Manager.

Benefits

• medical
• dental
• vision
• Weekly Pay
• Daily Pay
• 401K
• paid vacation
• discounted downtown parking
• free employee meals
• hotel and restaurant discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED