Front Desk Agent

Peregrine Hospitality•Hyannis, MA

13d•Onsite

About The Position

The Front Desk Agent is responsible for greeting and welcoming guests, managing reservations and payments, and ensuring a positive guest experience. This role involves handling guest inquiries and complaints, maintaining knowledge of hotel services and local attractions, and adhering to hotel policies and procedures. The agent will also participate in upselling and promoting marketing programs, and work collaboratively with the team.

Requirements

High School diploma or GED equivalence
1 year of Customer Service experience preferred
Basic computer skills
Ability to handle cash and balance cash drawer required
Strong team player, able to partner with management and other employees in a professional manner.

Nice To Haves

Extensive knowledge of the hotel, its services and facilities.
General knowledge of the city where the hotel is located and its attractions.

Responsibilities

Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
Register guests into the computer system, verifying reservation details and processing payments.
Handle cash and balance the cash drawer, maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
Work cohesively with the team, supporting management and collaborating professionally with co-workers.