Front Desk Agent
About The Position
Join the team at Courtyard by Marriott Chevy Chase! Working at Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment. At Courtyard Chevy Chase, we prioritize the well-being and professional growth of our employees. Team members benefit from a supportive environment that fosters their growth and development, enabling them to thrive in their careers. Join us at Courtyard Chevy Chase and be part of a team that values excellence, sustainability, and a welcoming atmosphere. Here, you can expect nothing short of the best.
Requirements
- Ability to work shifts as needed to meet property scheduling demands.
- Good communication and interpersonal skills.
- Ability to stand for extended periods of time.
- Ability to work in a fast-paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
Nice To Haves
- Previous hotel front desk experience preferred
Responsibilities
- Serve as the heart of the hotel, where most guest interactions begin and end, directly shaping each guest’s overall experience.
- Act as the first point of contact, creating a warm and welcoming atmosphere from the moment guests arrive.
- Provide smooth, efficient service across all shifts—including morning (AM), evening (PM), and weekends ensuring consistency and professionalism at all times.
- Manage check‑ins and check‑outs.
- Handle reservations.
- Address guest inquiries or concerns with courtesy, accuracy, and exceptional customer service.
- Check guests in and out of the hotel according to hotel and/or brand standards.
- Inform guests about the hotel’s facilities, policies, and procedures.
- Provide tourist information to guests.
- Handle the hotel phone system, transfer calls to appropriate departments/guests, and accurately take messages for guests.
- Take, modify, and cancel guestroom reservations.
- Deal with inquiries, requests, and complaints from guests.
- Coordinate with other departments to fulfill guests' special requests.
- Perform cashier duties: post phone charges and other miscellaneous charges to guest accounts.
- Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
- Follow in-house procedures to help ensure the security of guests and employees.
- Know hotel emergency procedures.
- Maintain the cleanliness of the Front Office area.
- Adhere to all work rules, procedures, and policies established by the hotel.
Benefits
- health insurance
- dental insurance
- vision insurance
- leaves of absence
- retirement plans
- paid time off
- hotel room discounts
- daily pay access
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
