Turquoise Place Front Desk Agent

Spectrum Resorts • Orange Beach, AL

5d • Onsite

About The Position

Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. Responsibilities include checking guests in/out, assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.

Requirements

• Excellent written and verbal communication.
• Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
• Must be self-motivated with ability to work in a team environment
• Must have excellent guest service and problem resolution skills.
• Must be able to stand/walk for entire shift
• Must be able to bend, kneel, and stoop
• Must be able to move/lift up to 25 lbs.

Nice To Haves

• Prior Front Desk experience a plus!

Responsibilities

• Prepare arrival information to include key packets, etc.
• Check guests in/out and share resort and local information.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed