Front Desk Agent

Travelodge Cheyenne • Cheyenne, WY

1d • Onsite

About The Position

Hospitality Management Corporation (HMC) is seeking a Front Desk Agent for the Travelodge/Penny's Diner in Cheyenne, WY. HMC is a Dallas-based company providing management solutions and hospitality industry services. They pride themselves on integrity, honesty, and open communication, aiming to offer the finest management expertise. HMC values its team members, encouraging them to push their limits and providing the resources for success. This role is available for both full-time and part-time employment.

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.
• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Nice To Haves

• If you like to work on an island by yourself, this won’t be a good fit for you!

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Benefits

• Great benefits package, including industry leading 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED