Front Desk Agent

Marriott•Jersey City, NJ

12d•$25 - $28•Onsite

About The Position

The Front Desk Agent is responsible for organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. This role involves securing payment, verifying and adjusting billing, activating and filing room keys, and processing all guest requests and relaying messages. The agent will also be responsible for printing contingency lists for guest safety, explaining room features, providing directions and information about property amenities and local areas, and following up on outstanding requests. Daily reports and logs will be reviewed, and cashier and closing reports will be completed in the computer system. Additionally, the agent will handle wake-up call requests, manage their bank, process various payment types and adjustments, and report any guest theft to Loss Prevention/Security. The role also requires adherence to company policies, reporting accidents and unsafe conditions, maintaining a professional appearance, protecting company assets, and providing excellent guest service, including assisting individuals with disabilities. Communication and teamwork are essential, as is maintaining quality standards. Physical requirements include standing, sitting, or walking for extended periods and lifting objects weighing up to 10 pounds.

Requirements

Ability to organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Ability to secure payment, verify and adjust billing.
Ability to activate and file room keys.
Ability to process all guest requests and relay messages.
Ability to print contingency lists.
Ability to identify and explain room features to guests.
Ability to supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Ability to follow up on outstanding requests or problems.
Ability to run and review daily reports/logs.
Ability to complete designated cashier and closing reports in the computer system.
Ability to accept and record wake-up call requests and deliver to the appropriate department.
Ability to count bank at beginning and end of shift; secure bank.
Ability to process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
Ability to notify Loss Prevention/Security of any guest reports of theft.
Ability to follow all company policies and procedures.
Ability to report accidents, injuries, and unsafe work conditions to manager.
Ability to ensure uniform and personal appearance are clean and professional.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to comply with quality assurance expectations and standards.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

Passionate
Active and take pride in how you maintain your well-being
Optimistic
Adventurous

Responsibilities

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Secure payment; verify and adjust billing.
Activate and file room keys.
Process all guest requests and relay messages.
Print contingency lists to have a record of all guests in case of emergency.
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Follow up on any outstanding requests or problems from the previous day and ensure they are resolved.
Run and review daily reports/logs.
Complete designated cashier and closing reports in the computer system.
Accept and record wake-up call requests and deliver to the appropriate department.
Count bank at beginning and end of shift; secure bank.
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.