Front Desk Agent at The Opus, Westchester Full-Time

Crescent Careers • White Plains, NY

5d • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team.

Requirements

• Keen eye for detail and respect the importance of providing a luxurious experience for guests.
• Do not shy away from challenges.
• Excellent guest services skills.
• Ability to work a variety of different shifts, including days, evenings and weekends.

Responsibilities

• Warmly welcome guests upon their arrival with genuine hospitality.
• Maintain a positive demeanor and communicate clearly, ensuring that you understand their needs and respond promptly and accurately.
• Provide information about hotel amenities, local attractions, and outlet hours.
• Efficiently manage the registration process, involving inputting and retrieving guest information from our computer system.
• Verify details such as the number of guests and room rates, while also promoting Crescent and brand-specific marketing initiatives.
• Make thoughtful room assignments based on guest preferences.
• Code electronic keys and confirm room details nonverbally.
• Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys.
• Close out guest accounts promptly at check-out.
• Negotiate compromises and authorize revenue allowances when guests express dissatisfaction.
• Be on your feet and mobile throughout the front office area, ensuring efficient service delivery.

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed