Front Desk Agent at The Opus, Westchester Full-Time
About The Position
At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We understand that our Associates are the shining stars of what we do. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. We offer health & wellness programs, best-in-class learning and development, and travel discounts to 'feed your inner explorer'. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you. Discounts with our Crescent managed properties in North America for you & family members Marriott Hotel Discount Tuition Assistance Benefit
Requirements
- Keen eye for detail.
- Respect the importance of providing a luxurious experience for guests.
- Do not shy away from challenges.
- Excellent guest services skills.
- Flexibility to work a variety of different shifts, including days, evenings and weekends.
Responsibilities
- Warmly welcome guests upon their arrival with genuine hospitality.
- Maintain a positive demeanor and communicate clearly, ensuring that you understand their needs and respond promptly and accurately.
- Provide information about hotel amenities, local attractions, and outlet hours.
- Efficiently manage the registration process, involving inputting and retrieving guest information from our computer system.
- Verify details such as the number of guests and room rates, while also promoting Crescent and brand-specific marketing initiatives.
- Make thoughtful room assignments based on guest preferences.
- Code electronic keys and confirm room details nonverbally.
- Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys.
- At check-out, close out guest accounts promptly.
- In situations where guests express dissatisfaction, negotiate compromises, which could include authorizing revenue allowances.
- Be on your feet and mobile throughout the front office area, ensuring efficient service delivery.
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- RSP/401K matching program for eligible associates
- Flexible scheduling
- Discounts with our Crescent managed properties in North America for you & family members
- Marriott Hotel Discount
- Tuition Assistance Benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
