Front Desk Agent

Crescent Careers • Columbus, OH

13d

About The Position

Crescent Hotels & Resorts is seeking a Front Desk Agent to join its Front Desk team at an AAA Four Diamond-accredited property. The role focuses on guest satisfaction and service recovery, using Hilton’s methods to resolve guest concerns. The Front Desk Agent builds team morale, coordinates between the front desk and other departments, and acts as the manager on duty. The position involves guest interactions throughout the stay, from check-in through check-out, and requires flexibility to work a variety of shifts, including days, evenings, and weekends.

Requirements

• Provide outstanding customer service.
• Work collaboratively with a team to deliver high-quality service.
• Be comfortable addressing guest concerns and conflicts.
• Have keen attention to detail.
• Have strong organizational and time management skills.
• Be available to work a variety of shifts, including days, evenings, and weekends.

Responsibilities

• Provide outstanding customer service and champion guest satisfaction.
• Engage the team in service recovery and resolve guest concerns using Hilton’s methods.
• Build morale with the team.
• Liaise between the front desk and other departments.
• Act as the manager on duty.
• Address conflicts and work to make things right for guests.
• Support the guest experience from check-in through check-out.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Complimentary parking.
• Employee meals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed