Front Desk Agent

Arbor Lodging • Nashville, TN

1d • Onsite

About The Position

Join the Front Desk Team at the All-New Hotel Indigo Nashville – Countrypolitan Newly Remodeled. Boldly Southern. Authentically You. Hotel Indigo Nashville at the Countrypolitan has recently undergone a top-to-bottom renovation—bringing fresh energy, refined comfort, and a uniquely Nashville vibe to our downtown hotel experience. We’re now looking for a Front Desk Agent who can work PM shifts to join our welcoming and dynamic team. This is your chance to be the first face of the new Countrypolitan—offering exceptional service to guests from around the world while working in a stylish, music-inspired environment.

Requirements

• A friendly and confident personality
• Strong communication and problem-solving skills
• Ability to stay organized and composed in a fast-paced environment
• Flexibility to work AM or PM shifts as needed
• College Degree
• Experience with hotel reservations software
• Experience with Microsoft Windows
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
• Positive, upbeat demeanor
• Excellent communication and organizational skills
• Team-oriented
• Ability to stand for 8 hours at a time
• Ability to lift 20 lbs. on occasion

Nice To Haves

• Prior hotel front desk or customer service experience is a plus
• Hotel Front Desk experience preferred

Responsibilities

• Greet and check in guests with warmth and professionalism
• Manage reservations, pre-arrivals, and group check-ins
• Offer personalized local recommendations (the hidden gems only locals know!)
• Handle guest concerns with urgency and care
• Process payments accurately and securely
• Promote additional services and amenities
• Complete check-outs and ensure all charges are accounted for
• Communicate with other departments to deliver seamless guest experiences
• Flex between morning or evening shifts, based on business needs

Benefits

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree