The Melrose Georgetown Hotel Front Desk Agent

Remington Hospitality•Washington, DC

23h•Onsite

About The Position

The Melrose Georgetown Hotel is seeking a Front Desk Agent to provide exceptional service to guests. This role involves greeting guests, managing check-ins and check-outs, processing payments, and ensuring a smooth and positive guest experience.

Requirements

High work ethic and self-initiative
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation.
Ability to hear and participate in conversations and meetings, use phone and/or headset.

Nice To Haves

Enjoy working as and being part of a team that provides great experiences for our Guests!

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently post all charges.
Manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Take same day reservations and follow cancellation and relocation procedures when necessary.