Front Desk Agent

Renaissance Hotels•Belle Isle, FL

20h•Onsite

About The Position

The Front Desk Agent is responsible for greeting guests, managing check-in and check-out processes, handling guest requests and resolving complaints. This role requires maintaining effective communication within the Front Office and with other hotel departments, operating front office systems, and adhering to accounting and company service standards. The position also involves projecting a positive image of AURO Hotels and completing assigned training.

Requirements

Ability to perform each essential duty satisfactorily.
Ability to perform duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
Ability to treat guests, vendors, customers and co-workers with professionalism and respect at all times.
Ability to maintain a clean and neat appearance at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Responsibilities

Greet guests immediately with a friendly, sincere welcome.
Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
Maintain cash bank per accounting guidelines and comply with all accounting procedures.
Maintain effective communication within Front Office and related departments, and with all hotel departments.
Stay aware of issues relating to front office and general hotel operations.
Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
Promptly complete the check-in and check-out process.
Listen to and promptly act to resolve guest problems and complaints.
Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy.
Apprise management of all guest complaints/problems, including those that have been resolved.
Comply with Company Standards of Service as outlined for AURO Hotels.
Project a favorable image of AURO Hotels to the public at all times.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
Treat guests, vendors, customers and co-workers with professionalism and respect at all times.
Complete Departmental, AURO Hotels and Brand standards training as assigned.
Maintain a clean and neat appearance at all times.