Front Desk Agent
Ogden CAP•Washington, DC
•$0 - $34•Onsite
About The Position
The Jefferson, Washington DC is seeking a Front Desk Agent to join the team at our award-winning hotel. The Jefferson celebrates numerous accolades both for service and our food and beverage program, including designations from Forbes Travel + Leisure Magazine. Front Desk Agent is responsible for providing a warm and welcoming experience for our guests. As the first point of contact, a Guest Service Agent ensures that all guests needs are met at check in, check out, and through the duration of their stay.
Requirements
- Pervious Relevant Guest Services experience in a luxury hotel or similar industry
- Polished, welcoming individual with exceptional verbal and written communication skills
- Ability to multi-task and excel with competing tasks that are given with limited notice
- This position requires scheduling flexibility to include working nights, weekend, and/or holidays
Responsibilities
- Welcome and register guests in an efficient and friendly manner
- Handles all guest requests and interactions in a hospitable and professional manner
- Assist with duties in the areas of Concierge, Front Services, Call Center, and Food & Beverage
- Handles all incoming calls and is responsible for guest room reservations, room service orders, and booking restaurant reservations
Benefits
- Paid Time Off
- 401k Match
- 3 Medical Plan Offerings with generous employer contributions
- Dental & Vision Insurance
- Flexible Spending Account
- Life Insurance
- Short-Term & Long-Term Disability Insurance
- Wellness Benefits
- Employee Assistance Program
- Commuter Benefit Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
