Front Desk Agent

StepStone Hospitality • Charlotte, NC

86d • Onsite

About The Position

Are you passionate about hospitality and delivering exceptional guest service? We’re looking for a Front Desk Agent to join our team in a vibrant, guest-focused environment! As the first point of contact for our guests, you’ll play a key role in creating a welcoming and memorable experience.

Requirements

• Must have a comprehensive knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• High school education preferred; relevant training and experience required
• Previous experience in a hotel environment/Hotel PMS preferred
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates

Nice To Haves

• Additional language ability preferred
• CPR and first aid training preferred

Responsibilities

• Greet and assist guests with check-ins, check-outs, and reservations.
• Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude.
• Process payments, verify guest information, and maintain accurate records.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer phone calls and respond to emails in a timely and courteous manner.
• Maintain a clean, organized, and inviting front desk area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED