Front Desk Agent

Downstream Casino Resort • Quapaw, OK

92d • Onsite

About The Position

The Front Desk Agent is responsible for greeting, registering, and assigning rooms to hotel guests. This role involves managing guest accounts, processing payments, issuing room keys, and providing information about hotel services. The agent will also handle guest inquiries and complaints, coordinate with housekeeping and maintenance, and perform basic bookkeeping tasks. Maintaining a professional work environment and adhering to company policies and attendance guidelines are crucial. The position operates on a 24-hour schedule and requires agents to call in 24 hours in advance if ill.

Requirements

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or its equivalency required.
• Previous customer service experience preferred.
• Previous LMS experience preferred.
• Must possess excellent communication skills.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to write routine correspondence and to speak effectively to the public, other staff and customers.
• Must have the ability to deal effectively and interact well with the customers and other staff.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Work nights, weekends and holidays as required.
• Must be able to be approved for and maintain a valid gaming license.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

• Previous customer service experience
• Previous LMS experience

Responsibilities

• Greet, register, and assign rooms to guests of hotel.
• Compute bills, collect payments, and make change for guests.
• Issue room keys and escort instructions to bell captains.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Review accounts and charges with guests during the checkout process.
• Keep records of room availability and guests' accounts, manually or using computers.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
• Answer inquiries pertaining to hotel services, registration of guest.
• Record guest comments or complaints, referring customers to managers as necessary.
• Maintains a professional work environment with supervisors and other staff.
• Inform supervisor as necessary.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attend all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Hours are determined by 24-hour schedule.
• Outstanding example of and a credit to Downstream Casino Resort.
• Agents are to call in 24 hours in advance if they are ill.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED