Front Desk Agent

Peregrine Hospitality • Blacksburg, VA

1d • Onsite

About The Position

The Front Desk Agent is responsible for greeting and welcoming guests, managing reservations and payments, and ensuring a positive guest experience. This role requires excellent communication and customer service skills, the ability to handle multiple tasks, and a thorough knowledge of hotel services and local attractions. The agent will also be responsible for maintaining financial records, resolving guest complaints, and participating in hotel marketing programs.

Requirements

• High School diploma or GED equivalence
• 1 year of Customer Service experience preferred
• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder
• Basic computer skills
• Strong attention to detail and the ability to handle multiple tasks simultaneously
• General knowledge of the city where hotel is located and its attractions
• Extensive knowledge of the hotel, its services and facilities
• Ability to handle cash and balance cash drawer required
• Strong team player, able to partner with management and other employees in a professional manner
• Effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs

Nice To Haves

• Understand the mission, vision, and goals of the hotel
• Must be able to prioritize and work efficiently with limited supervision

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Benefits

• Equal Opportunity Employer
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Accommodation for application process due to medical condition or disability available upon request.
• Drug Free workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED