Front Desk Agent

Donohoe Hospitality Services

1d • $17

About The Position

Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.

Requirements

• 2 years in a front desk position required.
• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
• High level of accuracy and attention to detail in all tasks.
• Proficiency in using hotel management software and basic computer skills
• Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
• Willingness to work various shifts, including weekends and holidays.
• Strong communication and interpersonal skills, with the ability to engage guests and team members effectively
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Responsibilities

• Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
• Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Reservations management: Handle room reservations, cancellations, and modifications with precision.
• Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
• Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
• Payment processing: Process payments and maintain accurate records of transactions.
• Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
• Record keeping: Update and maintain guest information and room availability in the hotel management system.
• Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.

Benefits

• health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts
• daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed