Front Desk Agent

Marriott•Marion, AR

1d•$12 - $13

About The Position

The Front Desk Associate is responsible for ensuring guests are checked in and out for the hotel while answering any questions or concerns guests or visitors may have. Processes guest check-in and check-out in a hospitable and friendly manner Provides good customer service Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing. Delivers all guest messages, mail, and packages in a timely manner Maintains accurate guest and room status information by completing through reviews as assigned Greets persons entering establishment immediately and directs or escorts them to specific destinations Operates front desk equipment including but not limited to: Switchboard and PMS Maintains consistent communication especially with all departments Completes necessary shift paperwork and ensures accuracy for: shift checklist, log book, courtesy call back log, bank/shift sign-over, adjustment log, vendor log, and all other forms or checklists assigned Verifies credit cards for authorization using electronic acceptance methods Closes guest accounts at time of check out and assures satisfaction Researches and attempts to resolve guest complaints or problems within the established guidelines Completes the reservation process for both guest rooms and meeting rooms Assists with cleaning up the lobby and monitoring the breakfast bar Stocks and maintains product inventories for Suite Shop/Market Performs all other duties as may be assigned by management. Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure Time Management - Prioritizes work activities; uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Responsibilities

Processes guest check-in and check-out in a hospitable and friendly manner
Provides good customer service
Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing.
Delivers all guest messages, mail, and packages in a timely manner
Maintains accurate guest and room status information by completing through reviews as assigned
Greets persons entering establishment immediately and directs or escorts them to specific destinations
Operates front desk equipment including but not limited to: Switchboard and PMS
Maintains consistent communication especially with all departments
Completes necessary shift paperwork and ensures accuracy for: shift checklist, log book, courtesy call back log, bank/shift sign-over, adjustment log, vendor log, and all other forms or checklists assigned
Verifies credit cards for authorization using electronic acceptance methods
Closes guest accounts at time of check out and assures satisfaction
Researches and attempts to resolve guest complaints or problems within the established guidelines
Completes the reservation process for both guest rooms and meeting rooms
Assists with cleaning up the lobby and monitoring the breakfast bar
Stocks and maintains product inventories for Suite Shop/Market
Performs all other duties as may be assigned by management.
Manages difficult or emotional client and employee situations
Responds promptly to client and employee needs
Solicits client feedback to improve service
Responds to requests for service and assistance
Meets commitments
Identifies and resolves problems in a timely manner
Develops alternative solutions
Uses reason even when dealing with emotional topics.
Approaches others in a tactful manner
Reacts well under pressure
Prioritizes work activities
Uses time efficiently
Plans for additional resources
Sets goals and objectives
Develops realistic action plans.