Front Desk Agent

Home2 Suites Lexington • Lexington, KY

8h

About The Position

As a Front Desk Agent with Superhost Hospitality at [Hotel], you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:
Greeting guests upon arrival and ensuring a smooth check-in process.
Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
Managing and resolving guest concerns or issues promptly and courteously.
Coordinating with other hotel departments to ensure seamless guest experiences.
What to Expect in Your First Few Months:
In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.

Requirements

• Excellent verbal and written communication skills.
• A passion for delivering outstanding customer service.
• Ability to handle guest issues with tact and diplomacy.
• Collaborative mindset to work effectively with colleagues.
• Must be able to commute.
• Availability for varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

Benefits

• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well-being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees