Front Desk Agent
About The Position
The lake life is calling! Nestled on 7,000 acres along the shores of beautiful Lake LBJ, Horseshoe Bay Resort is more than a workplace—it’s a destination. Whether you’re an outdoor enthusiast drawn to our world-class golf and state parks or a hospitality pro looking to grow, we provide the platform for your success. When you work in paradise, is it still called work? At Horseshoe Bay, we believe in Diversity, Equity, Inclusion, and Belonging. From our Manager in Training (MIT) program to associate outings, we invest in your story. As a Front Desk Agent, you are the heartbeat of the guest experience. You aren’t just checking people in; you are the architect of their vacation. You will provide efficient, professional, and warm service that sets the tone for a world-class stay.
Requirements
- High School Diploma or equivalent
- Valid Driver’s License with a satisfactory motor vehicle report.
- Fluent in English (written and verbal) with a professional and pleasant demeanor.
- Previous customer service experience is required.
- Strong typing and computer skills; ability to learn property management software quickly.
- A self-starter with a "sense of priority" and the maturity to handle conflict with a smile.
- A collaborative attitude and a desire to contribute to a high-performing TEAM.
Nice To Haves
- Prior hotel or resort experience is a major plus!
Responsibilities
- Perform seamless registrations, room assignments, and checkout procedures while accommodating special requests.
- Master the Agilysys software system to manage reservations and guest profiles.
- Handle cash duties, guest billing, and "banking out" with high accuracy and adherence to resort standards.
- Stay up-to-date on room rates, resort amenities, daily events, and local Hill Country attractions to provide expert recommendations.
- Act as the primary point of contact for guest inquiries, resolving issues with grace and efficiency.
Benefits
- Comprehensive Medical, Dental, and Vision insurance.
- 401k with employer match
- Life, Disability, and Critical Illness insurance.
- Paid vacation
- Paid holidays.
- Subsidized associate housing and shuttle service available!
- Limited access to resort amenities, including Golf privileges (based on occupancy).
- Generous retail and dining discounts at the resort and over 100 Crescent Hotels & Resorts properties nationwide.
- Weekly meal subsidies
- Fun associate events throughout the year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
