Front Desk Agent - Part time
About The Position
Lodging Dynamics Hospitality Group is a national hospitality management company with over 30 years of experience. We operate hotels across many states and brands, including Marriott and Hilton. Our mission is to "Make Money and Do Good," focusing on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. As a Front Desk Agent, you will be responsible for booking guest reservations, registering guests, assigning rooms, and handling confidential information with integrity. You will also answer and route calls, resolve minor guest complaints, and respond quickly to guest requests to ensure satisfaction. In your first few months, you will learn about the hotel and its amenities, assist the front desk team, and demonstrate how to provide the best guest service, becoming a key contributor to the overall guest experience.
Requirements
- High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
Responsibilities
- Books guest reservations and/or coordinates with reservation center.
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity.
- Answers and routes call as appropriate; takes guest messages with accuracy.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
Benefits
- Travel discounts at hotel partners and franchises.
- Paid time off.
- Participation in our Wellness program.
- Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
