Front Desk Agent (Part-Time)

Island Hospitality Management•San Diego, CA

9d•Onsite

About The Position

Our team is looking for a friendly, upbeat, and guest-focused Part-Time Front Desk Agent to join us! In this role, you’ll be one of the first faces our guests see and an important part of creating a warm, welcoming experience from check-in to check-out. You’ll assist with all aspects of front desk operations, answer questions, help create memorable stays, and serve as a helpful point of contact for our guests and vendors. The ideal candidate enjoys working with people, communicates with confidence and kindness, and thrives in a fast-paced environment where no two days are exactly the same. If you’re someone who brings a positive attitude, enjoys making guests feel at home, and takes pride in providing exceptional service, we’d love to meet you! This position requires flexible scheduling availability, including the ability to work evenings, weekends, and holidays.

Requirements

Friendly, motivated team player who takes initiative and takes pride in creating a positive guest experience
Strong communication and interpersonal skills, with the ability to connect comfortably with guests, coworkers, and vendors
Guest-focused mindset with a genuine desire to be helpful, welcoming, and attentive to guests’ needs
Ability to remain calm, professional, and positive while working in a fast-paced environment
Strong problem-solving skills, with the ability to anticipate needs, identify concerns, and find effective solutions
Dependable and adaptable, with a willingness to assist wherever needed to support the team and our guests
Approachable and attentive, with a commitment to providing warm, personalized, and exceptional service
Ability to work collaboratively as part of a team while also confidently handling responsibilities independently

Nice To Haves

Formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business.
Build on prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Responsibilities

Welcome guests with a warm, friendly, and professional attitude throughout their stay
Efficiently complete guest check-in and check-out while ensuring a smooth and positive experience
Accurately process payments, charges, and adjustments in accordance with hotel policies and procedures
Respond to guest questions, requests, and concerns with professionalism and a genuine desire to help
Provide helpful information and assistance to guests, vendors, and other hotel partners
Maintain accurate guest records and ensure all front desk transactions are properly documented
Complete required shift reports and communicate important updates, guest needs, and operational information to the management team
Work collaboratively with other departments to ensure our guests receive exceptional service

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations