Front Desk Agent
About The Position
We are looking for a highly motivated individual to join our Guest Services team as a Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Front Desk Agent handles guest check-ins and outs efficiently and in a friendly and professional manner. They utilize a thorough working knowledge of the reservation system and procedures, take reservations, and know cancellation procedures and policies. This role resolves guest challenges and takes appropriate action to ensure guest satisfaction. The Front Desk Agent processes customer payments according to established procedures and policies, including proper cash handling and credit card authorizations. They ensure efficient communication with other departments of the hotel to support special requests, late check-outs, maintenance needs, and guest concerns. Additionally, they assist with pre-registration and blocking of reservations, prepare for group arrivals and departures, and provide the highest quality of service to guests at all times. All other duties as deemed necessary by management will also be performed.
Requirements
- At least one year in a customer service role with high guest interaction
- Knowledge of Opera Cloud required
- Must be available to work various shifts including weekends and holidays
Nice To Haves
- Hospitality industry experience a plus
- Bilingual a plus
Responsibilities
- Handles guest check-ins and outs efficiently and in a friendly and professional manner.
- Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies.
- Resolve guest challenges and take appropriate action to ensure guest satisfaction.
- Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations.
- Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns.
- types and selling strategies, rates and discounts.
- Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures.
- Provides the highest quality of service to guests at all times.
- Perform all other duties as deemed necessary by management.
Benefits
- 401k with a company match
- lucrative bonus programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
