Front Desk Agent

Lodgco Hospitality•Traverse City, MI

36d•$0 - $17•Onsite

About The Position

The Courtyard by Marriott in Traverse City is seeking passionate Front Desk Agents to support guest service operations at their recently renovated hotel. This role is responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

Requirements

Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
Satisfactory criminal background screening required
Valid driver’s license with safe driving record may be required

Nice To Haves

Hotel or customer service experience is preferred

Responsibilities

Perform guest registrations (check ins & check outs), room assignments, and special requests
Understand daily hotel operations, policies, procedures, and internal rules
Utilize Brand’s operating systems and Brand’s customer loyalty programs
Be familiar with guest rooms, locations, amenities, features, and all other services offered
Understand room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Handle cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Provide information about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes