Front Desk Agent

Donohoe Hospitality Services•Charlottesville, VA

29d•$16 - $17•Onsite

About The Position

Our guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, provide a smooth check-in process, handle payments, offer local insights, and pay attention to detail to ensure they have a friction-free stay experience. Candidates must be flexible and able to work weekdays, weekends, AM and PM shifts as needed.

Requirements

Good communication and interpersonal skills.
Ability to stand for extended periods of time.
Ability to work in a fast-paced environment.
Ability to maintain control and composure in difficult situations and exhibit good judgment.
Stand and walk for extended periods during the shift.
Lift and carry luggage, packages, and other items weighing up to a certain limit (e.g., 40 pounds).
Sit, reach, stoop, bend, and kneel as necessary.
Operate computer systems and other office equipment.

Responsibilities

Check guests in and out of the hotel according to hotel and/or brand standards.
Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
Take, modify, and cancel guestroom reservations.
Deal with inquiries, requests, and concerns from guests. Coordinate with other departments to fulfill guest special requests.
Perform cashier duties. Post phone charges and other miscellaneous charges to guest accounts.
Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
Maintain cleanliness of the Front Office area.