Front Desk Agent

Concord Hospitality Enterprises • Duluth, GA

5h • Onsite

About The Position

The Front Desk Agent will be responsible for assisting guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality standards. This role involves promptly addressing guest concerns to ensure satisfaction, handling guest charges, payments, and mail/messages with professionalism. The agent will also stay knowledgeable about the hotel brand, travel programs, and special offers, communicate guest feedback effectively, and respond quickly to various requests. A full understanding of hotel safety and emergency procedures is also required.

Requirements

• High school diploma or equivalent preferred
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Nice To Haves

• Prior hospitality or customer service experience is a plus

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED