Front Desk Agent (Weekends) - Comfort Inn & Suites Pittsburgh Airport, Moon Township, PA

Palette Hotels • Moon Township, PA

8d • $15 - $16 • Onsite

About The Position

As a Front Desk Agent, you will deliver exceptional guest service and create a welcoming, memorable experience from check-in through check-out. This position requires flexibility to work weekends, as well as morning and evening shifts. As one of the first points of contact for our guests, you play a vital role in shaping the guest experience and representing our commitment to hospitality, professionalism, and service excellence.

Requirements

• Positive attitude and professional demeanor.
• Strong verbal and written communication skills.
• Commitment to delivering exceptional customer service.
• Excellent interpersonal and problem-solving skills.
• Professional appearance and grooming standards.
• Ability to multitask and remain organized in a fast-paced environment.
• Flexibility to work weekends, holidays, and varying shifts as business needs require.

Nice To Haves

• Previous customer service experience.
• Experience in the hospitality or hotel industry.
• Proficiency with computers, property management systems, and Microsoft Office applications.
• Experience handling cash, credit card transactions, and basic accounting functions.

Responsibilities

• Welcome guests and provide exceptional customer service throughout their stay.
• Respond to guest inquiries, requests, and concerns in a timely, professional, and courteous manner.
• Ensure all guest complaints are appropriately addressed, documented, and resolved promptly.
• Communicate special requests, room changes, early arrivals, late departures, and other guest needs to the appropriate departments.
• Support the Night Auditor with front desk operations and accounting-related duties as needed.
• Prepare and distribute nightly reports and other required documentation.
• Maintain effective communication and positive working relationships across all hotel departments.
• Follow all hotel security, emergency, fire, health, and safety procedures and assist with their implementation when necessary.
• Operate in accordance with company policies, procedures, and brand standards.
• Support the hotel's sustainability initiatives by performing duties in an environmentally conscious manner.
• Perform other duties as assigned to support hotel operations and guest satisfaction.

Benefits

• Highly competitive salaries
• Outstanding health benefits
• Extensive training and development programs
• Promotion within the organization
• Positive team-based culture

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed