Front Desk Agent | Destin FL Hampton Inn & Suites
SHANER•Destin, FL
•Onsite
About The Position
The Front Desk Agent is responsible for providing superior guest services, including check-in and check-out of hotel guests courteously and efficiently. This role processes all payments according to established hotel requirements and provides information and services to guests or visitors in a friendly, professional manner. The agent will also handle guest complaints to ensure satisfaction, manage daily reports, and resolve discrepancies with housekeeping.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
Nice To Haves
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Benefits
- Competitive pay
- Incredible benefits
- Generous hotel discounts at more than 60 hotels across our portfolio.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
