Front Desk Agent

Marriott•Chicago, IL

7d•Onsite

About The Position

As a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Ambassador will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Renaissance we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. Creating a smooth and easy experience for guests so they can get the most out of their stay is critical. The Front Desk Ambassador will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests’ needs. He or she should be passionate not only about the locale and local offerings, but also have an eye for detail – from the information they provide to guests, to the accuracy of their reports, to the transactions they process and secure. No matter what position you are in, there are a few things that are critical to success – making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk ambassador role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Ambassador role is driving a best-in-class guest experience, inspiring guests and ambassadors alike to live life to discover.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Nice To Haves

Friendly, authentic approach.
Ability to read guest cues.
Innovator, explorer, and relationship builder.
Eye for detail.
Passionate about the locale and local offerings.
Spontaneous explorer.

Responsibilities

Create a unique and personalized guest experience when the guest checks in.
Tailor approach by reading cues from a guest to ensure they feel at home.
Identify key details that make something uniquely interesting and provide guests with intriguing information about the locale.
Create a smooth and easy experience for guests.
Use expertise and relationships with others across the hotel to anticipate and deliver on guest needs.
Ensure a safe work environment.
Follow company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality.
Comply with quality assurance standards.
Protect company assets.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Drive a best-in-class guest experience.