Overnight Front Desk Agent | Full-Time

Omni Hotels & Spas•Champions Gate, FL

3d•Onsite

About The Position

The Overnight Front Desk Agent is responsible for ensuring the appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. This role requires a high propensity for customer service and familiarity with various hotel systems and amenities.

Requirements

Attain a high propensity for customer service.
Previous cash handling experience.

Nice To Haves

Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Responsibilities

Ensure appropriate checking in and checking out of guests.
Provide services to guests in a courteous and professional manner.
Be thoroughly acquainted with all check-in procedures and policies.
Be thoroughly acquainted with all check-out procedures and policies.
Be thoroughly acquainted with the AM and PM checklist.
Be familiar with the Phone and Alarm System in the PBX department.
Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
Be familiar with all systems and equipment as related to the Front Desk.
Be familiar with all hotel rate plans and rate codes.
Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
Be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
Understand and perform cash handling processes.
Understand the importance of our Medallia scores.
Understand all Moments of Service for PBX, Guest Services and Front Desk.
Maintain 4-Star/4–Diamond Standards of guest service.