Overnight Front Desk Agent
About The Position
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Kalahari Resorts & Conventions is seeking an Overnight Front Desk Agent. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests; during check-in throughout their stay, and at checkout, while maximizing room revenue and occupancy. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll be the first point of contact for guests, setting the tone for their stay by providing friendly, efficient check-in and check-out experiences while addressing needs with professionalism and care. You’ll also support associates by maintaining clear communication and teamwork to ensure smooth daily operations. This is an hourly wage role with an increase due to shift differential.
Requirements
- Computer experience required.
Nice To Haves
- College courses in hotel/motel management are helpful.
- Previous hospitality or related experience helpful.
Responsibilities
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards.
- Greet and welcome all guests approaching the Front Desk in accordance with Kalahari Resort standards.
- Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment.
Benefits
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
