Front Desk Agent Overnight

IHG•Fort Benning, GA

5d•Onsite

About The Position

At IHG Army Hotels, we take pride in providing exceptional hospitality while supporting our military community. If you're committed to delivering outstanding guest experiences and enjoy working as part of a dedicated team, we encourage you to apply today.

Requirements

High school diploma or GED required
At least one year of front desk, guest service, or hospitality experience.
Excellent customer service and communication skills.
Strong computer, organizational, and basic math skills.
Ability to multitask and remain calm in a fast-paced environment.
Fluent in English
Must be dependable and able to maintain confidentiality while handling guest and financial information.

Nice To Haves

some college coursework preferred
additional language skills are a plus

Responsibilities

Welcome and check in guests with a friendly, professional attitude.
Process check-ins, check-outs, room assignments, and issue room keys.
Answer incoming calls and assist guests with questions, reservations, and hotel information.
Promote available room upgrades and hotel services when appropriate.
Accurately process cash, credit card, and other payment transactions.
Complete nightly audit procedures, accounting reports, and daily financial reconciliations.
Prepare deposits and maintain accurate cashier records.
Manage guest safe-deposit boxes following established procedures.
Resolve guest concerns professionally and provide service recovery to ensure guest satisfaction.
Communicate guest requests and operational issues to management and other departments.
Coordinate with housekeeping, maintenance, and other hotel teams to provide seamless guest service.
Assist with reservations, cancellations, and special guest requests.
Perform additional duties as assigned, including concierge services and guest room tours.