Front Desk Agent - Petersburg, VA

Military Spouse Corporate Career Network • Petersburg, VA

1d • Onsite

About The Position

The Front Desk Agent is the primary point of contact for hotel guests and helps create a welcoming, comfortable experience while keeping daily operations running smoothly. The role includes greeting guests, handling front desk transactions and reservations, responding to questions and requests, and coordinating with other departments. The agent is expected to be approachable, considerate, dependable, and focused on guest satisfaction.

Requirements

• High school diploma or equivalent.
• One year of Front Desk or hotel guest service experience.
• Strong interpersonal and problem-solving skills.
• Basic math, reading, and writing skills.
• Basic computer proficiency.
• Ability to work evenings or nights, weekends, and holidays as needed.
• Ability to frequently stand and move throughout the Front Office area.
• Ability to carry or lift items weighing up to 50 pounds.
• Regular use of keyboards, computer screens, phones, and property management systems.

Nice To Haves

• Some college coursework.

Responsibilities

• Welcome guests; issue room keys; process check-ins and check-outs; and explain hotel services and room locations.
• Answer incoming phone calls professionally and promptly respond to guest questions and requests.
• Process cash and credit card payments and other charges, complete cashier reports, and balance assigned cash banks.
• Upsell available room types and assist with bookings, cancellations, and reservation changes.
• Issue, control, and release guest safe deposit boxes while following safety and security protocols.
• Address guest feedback and complaints empathetically, make appropriate service recovery gestures, and escalate complex issues to supervisors when needed.
• Coordinate with Housekeeping, Maintenance, and Management on room readiness and maintenance issues.
• Assist with guest room tours, special guest requests, and other assigned tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED