Front Desk Agent
About The Position
We are looking for a highly motivated individual to join our Front Desk team as a part-time or full-time Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent serves as a knowledgeable resource for information about the hotel, its amenities, and the local area. If you enjoy connecting with people from all over the world and creating meaningful experiences, we want to hear from you! This is a tremendous opportunity for a driven individual to grow a career in hospitality at a world-class property.
Requirements
- High school diploma or equivalent.
- Excellent communication and customer service skills.
- Ability to work flexible hours, including weekends, nights, and holidays.
Nice To Haves
- Experience with OPERA hotel reservation software preferred.
Responsibilities
- Perform daily front desk procedures, including check-ins, check-outs, reservations, and guest inquiries.
- Maintain a thorough working knowledge of the reservation system and front desk procedures.
- Address and resolve guest complaints promptly and professionally.
- Process guest payments according to established procedures and policies, including proper cash handling and credit card authorizations.
- Communicate efficiently with other hotel departments to support special requests, late check-outs, maintenance needs, and guest concerns.
- Assist with pre-registration and room blocking of reservations; prepare for group arrivals and departures.
- Provides the highest level of service to guests at all times.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
