Overnight - Front Desk Agent - ZYUMB

IHG•Town of Le Ray, NY

6d•$20 - $24•Onsite

About The Position

This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments per established procedures. Other duties may include processing laundry. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Requirements

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Problem-solving skills.
Fluency in the local language.
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers.
Flexibility - night, weekend and holiday shifts are all part of the job.
High school diploma or qualification.
At least one year in a front desk or guest service position.
Strength - sometimes you’ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Nice To Haves

A college or university degree would be a bonus, but not essential.
Extra language skills would be great, but not essential.

Responsibilities

Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management.
Check-in/check-out hotel guests in a timely and professional manner.
Process all payments per established procedures.
Process laundry.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Swiftly check guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Record and act on guest preferences, and handle their messages, requests, questions, and concerns.
Assist guests with bill issues to local knowledge, and loop in management when necessary.
Follow safety procedures, report all incidents and wear any protective gear needed.
Know what events and activities are on the day’s schedule.
Assist colleagues with ad-hoc duties.