Overnight Auditor/Front Desk Agent
Showboat Hotel & Island Waterpark•Atlantic City, NJ
•$20 - $20•Onsite
About The Position
Night Auditor / Front Desk Agent responsible for overnight hotel operations, including guest check-ins and check-outs, handling reservations, providing customer service, and completing daily financial audits. Ensures accuracy of reports, maintains security, and delivers professional, friendly service during overnight hours.
Requirements
- High school diploma or equivalent
- Strong numerical skills
- Data entry proficiency
- Detail orientation
- Previous hotel front desk, customer service, or basic bookkeeping experience
Nice To Haves
- An accounting or hospitality certificate
Responsibilities
- Audit and balance credit card transactions, cash drawers, and department receipts.
- Add nightly room rates, taxes, and incidental charges to guest folios.
- Initiate the end-of-day (EOD) process on the Property Management System (PMS).
- Prepare and distribute daily financial and occupancy summaries for management.
- Investigate and fix bookkeeping errors or system discrepancies before morning.
- Process late-night check-ins, early check-outs, and walk-in reservations.
- Respond to customer inquiries, complaints, and service requests.
- Answer overnight phone calls, route transfers, and schedule wake-up calls.
- Offer local recommendations and coordinate airport shuttle or taxi services.
- Act as the primary point of contact for safety, handling emergencies by following established protocols.
- Inform housekeeping and maintenance teams about room statuses or immediate repairs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
